(Русский) "Алло, это техподдержка?": как Colibrus уменьшили нагрузку на свой support

Our company started working with LMS Collaborator in July 2022. It is not our first platform for posting learning information and organizing employee training. So we have something to compare with. I really like the fast work of the technical support: LMS Collaborator employees are always flexible with ideas for changes to the portal, as well as with the terms of cooperation.

We are impressed with the functionality. Our training section uses surveys, training programs, courses based on educational video content, and, of course, tests.

It is very convenient and quick to create any material, from a gallery, text material to videos and links. It is also convenient to analyze the content and user activity, which is very important for planning the next training programs.

Currently, the learning portal has more than 100 users, and the system works stably and without lags.

We are very pleased with the platform and are planning a long-term cooperation!

“The best choice for corporate learning”

Overall: We are consulting in the field of corporate learning. And I chose LMS Collaborator as an online platform for organizing and automation the learning process for partner enterprises.

Pros: It has all you need and some options others don’t have, for example:
– non-linear trajectories with conditional transitions
– flexible skill assessment module
– offline event registration,
– like individual practical exercises
– high degree automatically set up assignments based on the company’s organizational structure, city, position, or any other labels you create
– flexible reporting system
It`s combined with ease of setup and administration+ overfunctions: if you have a not big company, then you can not use some other systems, because there is functionality of an information portal, HRM elements and a task manager+ very good support

Cons: no mobile app. It lacks the ability to work offline (only if some content is made available for download)

Reasons for Choosing LMS Collaborator: Most of the popular services are more like ELS – e-Learning systems, among witch there are good solutions for remote work with content, organization of paid online schools, but there is not enough functionality for corporate training: advanced automation, organizational structure, assessment, offline events, corporate information portal.

Multifunctional high quality LMS

Overall: I like to create large education programs, expand online library, and publish company news for users.We use this LMS every day!

Pros: You can upload different types of information. The system has usable program and course constructor, tests, automation settings.

Cons: It’s not possible to set different deadlines for different users in training programs and tests.

Working with LMS Collaborator is very convenient.

The company has been working with this platform for more than a year, and during all this time, no problematic situations have arisen.
The multifunctionality and ease of use of this portal are impressive.
The support team always responds quickly to questions and provides immediate feedback.

Among the wishes – I would like to be able to upload videos larger than 800 MB, and presentations larger than 200 MB to maintain the quality of the content.

In general, it’s a very pleasant cooperation at reasonable prices.

I have been working with the Collaborator distance learning system for about 3 years. Previously I implemented this platform at another place of work. So as soon as they decided to change the learning platform in the Union Group company I was offered to consider LMS Collaborator and after several preliminary meetings we decided to implement this system.

The following criteria were important to us in selecting an LMS:

1.       The developer company must be Ukrainian
2.       User-friendly interface
3.       Access to the learning platform from any device, be it a smartphone or laptop
4.       Cloud data storage solution that does not involve the expenses for additional server hardware
5.       Monthly payment for the use of services

The platform meets all of the above criteria.

We deployed the system for our company quickly enough, within 1-2 weeks we set up an access page for our users, and thanks to the convenient data exchange between the Collaborator and our HR accounting program. Thanks to the flexible settings every day there is an exchange of data between the databases, allowing both to add new users and block access for employees who have ceased to work in our company. I would also like to highlight the useful and convenient functionality in the form of “Automation Rules”, which allowed us to configure automatic assignment of training programs and certifications to employees who came to work in our Company.

After creating a user base, we began filling the system with learning material. Again, simplicity in use and uploading is a great advantage. It is possible to upload files of any format and type by restricting access to certain documents to different categories of employees, if necessary. Easy navigation due to self-created sections in the Document Library, as well as what attracted our Sales Support Department – the ability to search for documents posted on the platform, not only by title, but also by keywords in the content, which greatly simplifies the work of our front office.

Speaking of more advanced learning materials, the system supports the most common type of e-courses, SCORM, which allows us to easily upload the already developed base of e-courses to the new system.

Today we have about 800 users who regularly take courses in the system. The load per employee is 2-3 e-courses per month. With a high level of activity in the early hours after the appointment of courses, servers cope and OS from employees on the inability to pass training / slowness of the system when passing the tests, which we have encountered on other platforms is absent, so the server can withstand the load.

Future plans involve the inclusion of office personnel in the learning process through the LMS, as well as the start of work on the evaluation procedures.

Our team had a good experience with Collaborator over the past two years.

The support agents are exceptional, providing quick and responsive help whenever we need it.
One of the things we loved about Collaborator is the variety of quiz types it offers.

The Collaborator team has also been fantastic in developing new features for us, demonstrating their commitment to continuously improving the UX.
Overall, we recommend Collaborator as an LMS to keep learners engaged and excited to learn.

We have been working with LMS Collaborator for about 5 years. The system is very flexible for the company, the support always meets our needs and does everything to make the platform exactly as we see it for the convenience of our employees. I really like that the portal is constantly developing and new features and tools keep being added. LMS Collaborator strives to support customers in difficult times and considers individual payment types, which is very important for Ukrainian businesses. I am very satisfied with our collaboration

Overall: Our company works with LMS Collaborator almost a year(2021 year). Thanks to the program, we unite employees across the country. We create products that are interesting for users and necessary for business. We have detailed analytics, with the help of which we make important business decisions

Pros: User-friendly interface and intuitive for administrators, excellent technical support, constant emergence of new opportunities

Cons: We are not yet using all the features of this program

Reasons for Choosing Collaborator: value for money, constant technical support

We have been using LMS Collaborator for about 9 months (may 2020). During this period, thanks to the specialists of the developer company, we managed to make significant changes and adjustments to the needs of our business. Today our company has about 6000 users who regularly use the system for their own training and development. The user-friendly interface of the system makes it easy to understand all the subtleties and find the necessary information. Thanks to the mobile version of the site, employees can take assigned courses and programs on their way to and from work.
Every month, we prescribe at least 4 training courses for more than 4500 employees and even during peak hours the system has no problems with processing such a big amount of data.
We would like to make a special mention of the Support Service for prompt response to incoming questions and their readiness to help in the realization of individual needs of users.

I’ve been working with the LMS Collaborator for three years now. During this period the interface and features of the system have changed significantly, the interface has become much more convenient and at the moment it is intuitive, structured and logical. We use LMS in Promodo company for personnel onboarding, personnel evaluation and, of course, we actively use the system for training our employees.
From time to time we have requests for improvement of the system, and the technical support is quick to respond and make the necessary changes for our work. Many thanks to them for this!

With the help of LMS Collaborator, we managed to launch e-learning in the company in the shortest possible time. The portal has become indispensable for the daily activities of employees – all necessary knowledge is available online, operational support of requests and working communication is carried out.

Customer service team works at a level that exceeds expectations – I always get professional advice on emerging issues and the development of new corporate programs, my wishes for the development of functionality are included in the plan for the subsequent development of the system.

Our standards provide high requirements for the level of expert knowledge of employees because incompetence not only does not help to promote the brand but also, in most cases, undermines the company’s development. The LMS Collaborator is the best solution for all of our organizational needs and methods of learning and motivation, integration with other reporting systems in the company.

Moreover, the cooperation with Collaborator`s team has exceeded our expectations – with their help we managed to organize a flexible system of hierarchy and access levels, which made it possible to economically and efficiently scale solution within the framework of other countries in the presence of GROUPE ATLANTIC.

This is an excellent platform for training and testing of employees. A very user-friendly interface and a reporting system for any analytics. Literally, every action of an employee can be monitored in online mode. More than six months passed since we implemented this product in our company.  During this time we managed to implement automated training programs for trainees, conducted 3 attestations of all sales personnel and, of course, employees obtain new knowledge every week through the LMS.

In 2016 our company switched to a new LMS platform – Collaborator-  which significantly has a higher level of functionality, performance and building logic than the previously used system. We enjoy the advantages provided by Collaborator.

In my practice, I have already worked with distance learning systems. Collaborator is the third in a row and the most successful of them. The system has convenient basic functionality, excellent features. Along with the flexible approach of the system creators in the implementation of individual requests and solution of learning tasks, they desire to help and be involved in the realization of client’s ideas plays an important role.

LMS Collaborator is very easy to learn and allows you to implement the most incredible ideas. For example, now we combine in-person and distance assignments, train groups and work individually, build training programs, implement a training centre and established an informing system on what is happening in the company in terms of training and development of personnel.

Reikartz Hotel Group has been working with the Collaborator platform for more than 2 years. Prior to the implementation of the VOS, we monitored and tested more than one of the existing platforms at the time. Collaborator helped to solve the issue of fast and convenient delivery of information to employees of all departments, regardless of location. We even sometimes use it simply as a way to report some news or about an open vacancy for internal search on the web. On our recommendation, several other companies have also started using Collaborator services. I recommend!

Thanks to LMS Collaborator we train beginners, provide different levels of access to materials for all regions of the company. It is thanks to the changes in the interface (which became pleasant and clear) and functionality (it is nice that many of our wishes and suggestions have been taken into account and implemented) that have taken place during our cooperation, I can say that the platform is evolving and improving. In addition, the quality of technical support is constantly improving and becoming faster and more enjoyable.

We have been using the Collaborator system for a year to solve educational problems in the company. We have employed almost all the tools presented in this LMS. I especially like the wide opportunities for the formation of training programs, which we use both for blended learning and for automation of adaptation processes. It is nice that this product does not stand still, but is constantly evolving, adapting to customer needs.