Surveys that say more: how Moneyveo and YUGCONTRACT work with multi-level surveys in LMS Collaborator
High-quality feedback from the team is the basis of both learning and business development. But often, HR professionals deal with standard surveys that give superficial results, and employees get tired of answering questions that are not relevant to them.
But what if you could make the process of collecting feedback accurate and personalized? This is where multi-level surveys come in. This is a modern approach that allows you to get accurate data from each group of employees, save their time, and collect truly valuable insights for business development. They can be used to collect feedback when it is most needed: after completing a course, at the end of the adaptation period, or during periods of change in the company.
In this article, we’ll tell you how Moneyveo and YUGCONTRACT use multi-level surveys and how they help them improve training efficiency and better respond to employee requests.
Surveys: a personalized approach to data collection
Surveys are one of the easiest and most effective ways to find out what the team thinks. They allow you to quickly get feedback from employees: their expectations, level of satisfaction with training and internal processes, ideas for improvement, or problem areas.
Why are surveys valuable?
- They help you see a clear picture. You get specific data – what works and what needs to be changed.
- Reveals hidden problems. Anonymity allows employees to speak up.
- They help you make informed decisions. Instead of guesswork, you have real answers.
Surveys in LMS Collaborator are a flexible tool for collecting opinions and ideas. Depending on the task, you can customize the format of the survey: from completely anonymous to confidential, where the results are available only to the author. And for a deep dive into the topic, you can use multi-level surveys.
This mode allows you to organize questions into groups, logically combine them into blocks, and customize the passing scenarios. For example, depending on the answer to one of the questions, the employee automatically moves on to another set of questions, depending on their role, level of experience, or area of activity.
This not only makes the survey personalized, but also helps to collect relevant and accurate data.
LMS Collaborator survey
Unleashing the potential of teams: how Moneyveo and YUGCONTRACT use multi-level surveys in LMS Collaborator
From surveys to strategic decisions: the case of YUGCONTRACT
YUGCONTRACT – is a national distributor of IT, digital, household and medical equipment, toys, tableware, household, health and beauty products. With an extensive regional structure and an office in Kyiv, the company employs over a thousand people.
До 2019 року YUGCONTRACT використовував власне рішення для дистанційного навчання. Проте згодом вирішили перейти на систему з широкими можливостями автоматизації, персоналізації та побудови навчального простору.
Inna Kharytonova, HR Training and Development Specialist:
«Switching to LMS Collaborator helped us speed up the onboarding and basic training processes for newcomers. Regular training, automatic reminders, the formation of a single database of internal courses and regulations, the assignment of personal work tasks, convenient analytics – everything has become easier and more efficient».
Today, YUGCONTRACT’s distance learning covers about 800 employees. The platform is also used for internal communication and corporate initiatives: music battles, reading clubs, and online events.
YUGCONTRACT learning portal
Surveys are a strategic tool for the HR team
At YUGCONTRACT, LMS Collaborator surveys have become one of the basic tools in the work of the HR team. They are used to solve a number of tasks that are important for both employee development and business growth:
- collecting feedback on training and internal events;
- researching team sentiment and expectations;
- assessing employee satisfaction and training needs;
- researching consumer trends for internal product development.
A particularly effective tool was the group survey, which opens up new opportunities for accurate feedback collection.
Surveys by groups: targeted feedback without unnecessary workload
The group survey function allows you to divide respondents into separate audiences – each sees only those questions that are relevant to their experience. This significantly saves time, improves the quality of responses, and allows you to explore each target group in more depth.
For YUGCONTRACT, the key advantages of this approach are:
- dividing employees into separate target audiences for more in-depth research;
- obtaining more reliable results;
- saving respondents’ time as they answer only the questions that are relevant to them;
- simplifying questions and reducing the number of answer options;
- the ability to visually design surveys, add images and descriptions.
Inna Kharytonova notes that this tool not only simplifies the process but opens up new approaches to analytics:
«Group-based surveys allowed us to segment the audience and work with each group separately without generalizing questions. The last such survey we launched was to measure the level of satisfaction with the corporate health insurance program. We have divided the questions for those who are active users of the insurance – we studied the user experience, improvement tools, and options for expanding the insurance. And also for those who have not yet started using it, to understand what obstacles or doubts prevent people from joining this healthcare program».
Example of the YUGCONTRACT survey
Principles of survey design
At YUGCONTRACT, the structure of surveys by groups always depends on the research objectives. For example, when formulating a marketing strategy, a group survey helps to research a potential audience. To do this, questions are divided into practical (based on your own experience) and hypothetical (as from a potential buyer).
LMS Collaborator analytics allows you to immediately see a generalized picture of the survey responses (Helicopter view), as well as flexibly filter and segment data. The results can be downloaded in a convenient Excel format for additional processing and charting.
In addition to the classic collection of feedback through the “survey” functionality, YUGCONTRACT holds internal auctions, quizzes, and holiday activations. For example, this is how a charity auction with the sale of military artifacts to raise funds to support the Armed Forces of Ukraine and the “Christmas Nativity Scene” were organized.
“Christmas nativity scene” and charity auction from YUGCONTRACT
YUCCA is the space where the team lives
For the company’s employees, the internal corporate academy YUCCA (ed: created on the basis of LMS Collaborator) is not just a learning platform. It is a full-fledged corporate space where the company’s culture is preserved and developed:
«YUCCA is much more than a learning portal. It is a platform where we meet, compete, and celebrate. There is a lot here that is not only useful but also interesting. Often, employees come here to look up a colleague’s phone number or birthday, but stay to read HR news, watch a webinar, or take a training course.
This is the space where our team lives: with news, games, events, and training projects. And every newcomer gets a key to this culture on the very first day to plunge into the bright, developing, and powerful space of YUGCONTRACT».
Create your own corporate space with LMS Collaborator!
Flexible team development management tool: Moneyveo case study
Moneyveo – is a Ukrainian FinTech company that was the first in the country to introduce online lending. It provides financial services 24/7, providing customers with quick access to funds in a convenient digital format. Its development is based on innovation and digital solutions.
An important focus at Moneyveo is staff development. That is why in 2023 the team implemented the LMS Collaborator distance learning system. This solution made it possible to standardize learning processes, make them available regardless of the location of employees, and respond quickly to business changes.
Today, LMS Collaborator covers 100% of the company’s employees: from administrative positions to massive departments, including the Customer Care and Collection teams.
Moneyveo learning portal
Surveys are a tool for staff growth and development
One of the tools that the company actively uses in LMS Collaborator is surveys. They are used to:
- evaluating the effectiveness of learning;
- collecting feedback after trainings and courses;
- identifying learning needs.
Anatolii Kovalenko, Head of L&A Learning & Assessment:
«Surveys provide us with an up-to-date snapshot of information about the effectiveness of our training programs and the real needs of our teams. This allows us to quickly adapt training content and formats to business needs, which is especially important for such a dynamic industry as FinTech».
Group surveys: segmenting respondents for quality analysis
Through these surveys, Moneyveo’s L&D team compares responses across departments, positions, or individual teams. This allows us to see real differences in the perception of learning, identify needs, and make informed decisions.
Most often, this tool is used to evaluate learning and identify learning needs by area.
Moneyveo survey example
Survey structure: logic and categories
Surveys are usually organized in a block structure, according to topics or process logic. For example:
- Block 1 is about the content of the learning.
- Block 2 is about the format and convenience.
- Block 3 is about applying knowledge in practice.
The questions are also often divided into categories of respondents: separate blocks for Team Lead and employees.
«LMS Collaborator makes it easy to work with survey results. We get a complete picture of the answers. We can filter the results by department, compare groups, and export the data in a convenient Excel format for further processing or building reports».
For Moneyveo, the key advantages of group surveys are:
- the ability to flexibly segment the audience;
- convenient construction of the logic of questions;
- fast data collection on a company-wide scale;
- an effective tool for making decisions based on facts.
«When creating and launching surveys in LMS Collaborator, we especially like the intuitive interface. It’s easy to duplicate templates, set up automatic reminders, and share results with team leaders.
As for training in general, LMS Collaborator gave us the opportunity to centrally manage the learning process and provide access to courses 24/7. We actively use gamification: employees earn points and can exchange them in the internal gift shop. We also launch interactive courses created in Vyond and Articulate and set up personalized development pages for everyone. This allows us to make training not only effective, but also really interesting for the team».
Conclusion
The experience of YUGCONTRACT and Moneyveo proves that surveys are not just a tool for collecting opinions, but a powerful development mechanism. Thanks to the LMS Collaborator functionality, teams can create personalized, flexible survey scenarios, segment the audience, and receive accurate, relevant data. This allows you not only to better understand the needs of employees, but also to make decisions based on facts, not assumptions.
If you want your company’s training to meet the real needs of your team, not general ideas, start with feedback. And LMS Collaborator will help you make this process consistent: launch surveys, collect the necessary data, and build solutions that work.
