7 non-standard methods of using LMS: all in examples from Ukrainian companies
When mobile phones first started appearing, they served solely as a means of communication. Over time, this small gadget has evolved into a multifunctional tool for work, entertainment and communication, without which we simply cannot imagine our lives.
It’s the same with the distance learning system.
First of all, these systems were used to manage and automate staff learning. Gradually, corporate portals began to be used to adapt new employees, create an internal knowledge base, and conduct appraisals. However, our clients’ experience proves that even seemingly standard functionality can be implemented in unexpected ways.
Store audit
Today, the Chystenko chain of stores consists of 108 branches located in Lviv, Zhytomyr, Ivano-Frankivsk and Rivne. According to the rules, each of them has to be evaluated by the regional manager at least three times a month to identify weaknesses and strengths, as well as areas for improvement.
It is not easy to monitor the performance of salespeople in so many stores, but thanks to the checklists, the company managed to standardize the audit process and provide a comprehensive assessment of employees’ work, their level of professionalism, competencies and knowledge.
They are divided into sequential blocks, each of which consists of certain criteria. The first part involves monitoring compliance with standards and cleanliness in stores, while the second part inspects the quality of compliance with rules and regulations by store employees.
Checklist of Chystenko implemented in LMS Collaborator
The Union Group, a multi-brand company that unites the Zolotiy Vik, Zolota Kraina, SRIBNA KRAINA, Sribniy Vik, Dominant Diamonds, and BRILLIANT jewelry chains, also plans to implement the LMS Collaborator tool in its daily operations in the near future.
The checklists are expected to allow regional managers and office staff who visit stores as customers to provide feedback on the quality of service and improve the level of customer service on an ongoing basis.
Forming a talent pool
Finding a qualified specialist in the labor market is as difficult as finding a needle in a haystack. The days of receiving hundreds of responses to a single vacancy are over. That’s why software development company S-PRO decided to take a different approach and launched free courses for IT beginners at the end of 2020.
Each week, S-PRO Academy students received access to a new block of lectures, after which they practiced their theoretical knowledge in practice under the guidance of an experienced mentor. At the end of the course, they received not only a finished project for their portfolio, but also the opportunity to complete an internship and become a part of the S-PRO team.
One of the largest universal banks in Ukraine, UKRSIBBANK, uses LMS Collaborator for the same purpose. University students studying in banking and finance can take the UKRSIB praktyka online course.
It fully covers all the knowledge that interns can obtain at UKRSIBBANK branches. The training program is automated and consists of 7 courses that students take in turn. Access to the next course is granted only after successful completion of the previous one.
At the end of each course, students take a final test to check their level of learning and receive a certificate of successful completion of the internship, which entitles them to face-to-face classes with a mentor manager at any branch of the bank.
Report on training programs UKRSIB praktyka online based on LMS Collaborator
Thus, UKRSIB praktyka online helps to attract university graduates to study and further internships at the company, to familiarize them with its features and culture. They have the opportunity to see how work in the bank is organized from the inside. At the same time, mentor managers do not spend time explaining basic concepts, as students learn them on their own on the LMS Collaborator platform.
Psychological support for employees
February 24, 2022 changed the lives of each of us. Ukrainian business has also faced new challenges, so managers had to transform their work processes as quickly as possible, shifting their focus to maintaining communications and organizing team security.
However, Kernel, the largest producer and exporter of sunflower oil in Ukraine and one of the leading suppliers of agricultural products on the international market, started preparations in advance.
Before the full-scale invasion, the company invited a survival instructor. He held a webinar on the topic “Algorithm of actions in a crisis situation,” which was viewed by more than 700 employees in the first week. From the video, they learned how to pack, how to behave with the invaders at checkpoints, how to travel in a convoy, how to pack an emergency kit, etc.
“Algorithm of actions in a crisis situation” webinar on Kernel HUB
Although the reality turned out to be much more frightening, employees who were forced to evacuate Irpin and Bucha said that these tips helped them save their lives.
From the very first day of the war, Kernel HUB turned into a platform for psychological support for staff. On its basis, HR managers helped employees with travel, housing arrangements, and mobilization issues. Thanks to the corporate portal, employees are always aware of both the charitable assistance provided by the company and the latest legislative updates.
To support colleagues, Kernel’s training department held webinars on self-care and psychological resilience practices, stress management, medical care, and personal effectiveness during the war. All recordings are uploaded to the Collaborator LMS, so employees can watch them at any time.
In the first months of the war, the company also organized online appointments for individual sessions with a psychologist for those who needed them.
Surveys, polls, announcements, updates, chat… LMS Collaborator offers a variety of tools to support communication with employees. Leave a request to test each of them right now.
Attestation marathon
Yug-Contract is one of the largest national distributors with a multi-product portfolio that includes more than 25,000 items of IT, digital, home appliances, mobile telephony, consumer electronics, and tableware. The company has offices in almost all regions of Ukraine.
Currently, about 900 active users are registered on the corporate portal of Yug-Contract. To identify gaps in employees’ knowledge and systematize product learning, the company decided to go out of the box and hold a knowledge marathon to raise staff interest in professional development. In addition, the management wanted to use it to strengthen the corporate culture and values.
The marathon lasted five working days. Every day, participants took a knowledge test, which was available for one day only. Those participants who failed to complete it on time were eliminated from the marathon.
The tests on the first and second days were basic, so each question was worth one point. Everyone who passed them successfully received a badge “Marathon runner. Level 1” badge.
The tests on the third and fourth days were more challenging, so each question was worth up to five points. After overcoming this stage, employees received a badge “Marathoner. Level 2” badge.
The fifth day was the most difficult, and the weight of each question increased to seven points. Those who crossed the finish line received a badge “Marathoner. Level 3” badge, which confirmed their expertise.
Badges as an element of gamification and a method of motivation.
In addition, the system automatically ranked the participants every day based on the number of points scored and the speed of the test. At the end of the marathon, the top ten leaders received not only unique badges but also prizes.
The average number of points per team was calculated using the same principle. They could be formed by region, city or department. As a result, the team with the highest average score received memorable gifts, and Yug-Contract strengthened its internal corporate communications, so it was a win-win.
Gratitude system
In addition to plans to introduce checklists for store audits and direct staff training, Union Group is also constantly introducing new tools for interacting with employees. After the full-scale invasion began, this became especially important, as the company’s employees are now scattered not only across different cities, but also countries.
For example, each employee can send five “‘thanks” to their colleagues per month, which are credited with internal currency, bonuses, etc.
Every month, the company calculates the staff performance rating. It consists of several components, including the level of knowledge gained in the distance learning system and the number of letters of appreciation received. This indicator is a cross-cutting one, meaning that it is awarded to both sales consultants and regional managers.
As a result, every employee, regardless of their position, is interested in establishing interaction with colleagues and creating a friendly environment, no matter which branch they work in.
Beauty contest
Prior to the full-scale invasion, KreditMarket was one of the three leaders in the offline retail lending market and had more than 450 branches and points of sale. In 2017, it created its own academy on the LMS Collaborator platform to involve every new employee in the company’s life from the first day of work.
Although KreditMarket went bankrupt in 2022, the corporate portal did its job perfectly, namely to make employees part of the team, share all knowledge and skills, retain them, and help them achieve maximum efficiency.
For example, questionnaires allow you to quickly get feedback from staff or organize voting in various areas. The company decided to approach the issue of team building in an unconventional way and use this tool to hold the Miss and Mister CreditMarket contest, in which 116 employees took part.
The results of the contest are announced in the news feed of KreditMarket.
Each employee could look at the candidates’ photos, read their data and choose their favorite. In the end, the winners received prizes and bonuses, and the management informally introduced the company’s employees to colleagues from other branches.
Information channel
ViYar has been operating in the furniture fittings and components market for 21 years and has about 4000 employees. Previously, they were informed of all changes through corporate mail, but given the large number of emails, important information was easy to miss.
To avoid such situations, the company’s management decided to transfer communication with employees to the Viyarum corporate portal, where they can not only read the latest news but also return to it at any convenient time.
News on the Viyarum educational portal
Reikartz Hotel Group, a national hotel chain, has been training its employees on the Collaborator LMS platform for the past five years. The corporate portal has helped the company to solve the issue of quick and convenient communication of information to employees of all departments, and now there are more than 1200 of them, regardless of location.
The distance learning system is used to share news about the life of institutions, notify about vacancies, send out internal digests with information about planned webinars, and even hold challenges using hashtags.
The Antoshka chain of children’s stores, which is represented in 18 cities of Ukraine, also uses LMS Collaborator not only to train staff but also to support internal communication.
The company currently employs more than 1,000 people, who use the portal to find out about all relevant training events and important news. In addition, they receive automatic reminders of their colleagues’ birthdays and other important dates from the system.
The company also actively uses the forum. New discussion topics are created for each individual project. But the Service Stories Forum is particularly popular, where every employee can share their experience and tell a story that happened in the store.
Forum on the Antoshka corporate portal
Instead of conclusions
We’ve given you just a few examples of non-standard uses for a distance learning system, but thanks to the API and the ability to integrate with any service or program, the number of possibilities is limited only by your imagination. Fill out the form and apply for a free trial period to make sure of this personally.
