{"id":2359,"date":"2018-04-18T13:34:50","date_gmt":"2018-04-18T11:34:50","guid":{"rendered":"https:\/\/blog.collaborator.biz\/?p=2359"},"modified":"2021-06-02T16:47:25","modified_gmt":"2021-06-02T14:47:25","slug":"collaborator-v1-38-0","status":"publish","type":"post","link":"https:\/\/collaborator.biz\/en\/blog\/collaborator-v1-38-0\/","title":{"rendered":"Collaborator 1.38.0 \u2014 &quot;Service desk&quot; tool, files in tasks of Individual Plan, news text in email dispatch and many more"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/collaborator.biz\/en\/blog\/collaborator-v1-38-0\/#1_Requests_for_professional_development\" >1. Requests for professional development<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/collaborator.biz\/en\/blog\/collaborator-v1-38-0\/#2_Service_desk_for_automation_of_business_processes\" >2. Service desk for automation of business processes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/collaborator.biz\/en\/blog\/collaborator-v1-38-0\/#3_Attaching_files_to_Individual_Plan_tasks\" >3. Attaching files to Individual Plan tasks<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/collaborator.biz\/en\/blog\/collaborator-v1-38-0\/#4_Administrators_chat_without_user_confirmation\" >4. Administrator\u2019s chat without user confirmation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/collaborator.biz\/en\/blog\/collaborator-v1-38-0\/#5_Displaying_news_text_in_email\" >5. Displaying news text in email<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/collaborator.biz\/en\/blog\/collaborator-v1-38-0\/#More_about_Collaborator\" >More about Collaborator<\/a><\/li><\/ul><\/nav><\/div>\n<p><strong>We released Collaborator v. 1.38.0!<\/strong><br \/>\nIn this release:<\/p>\n<ol>\n<li>Requests for professional development<\/li>\n<li>Service desk for automation of business processes<\/li>\n<li>Attaching files to Individual Plan tasks<\/li>\n<li>Administrator\u2019s chat without user confirmation<\/li>\n<li>Displaying news text in email<\/li>\n<\/ol>\n<p>Give employees the opportunity to confirm their qualifications through requests, add files to Individual Plans, attract employees to read news through email dispatch. More details in this digest:<br \/>\n<!--more--><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Requests_for_professional_development\"><\/span>1. Requests for professional development<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Career and professional growth of employees is a very important component of the organization&#8217;s activities, business continuity and constant development. By due support of staff professional ambitions, business gets access to the most valuable resource on the market &#8211; motivated employees who can move the company forward. In fact, the keys to career growth lie in the hands of the employee himself &#8211; the company supports him, gives him the opportunity to prove himself in work environment and to receive the training, which is necessary at every stage of his career for effective performance of employee\u2019s duties.<br \/>\nDepending on the length of employment, skills and other criteria, employees can have a different professional level. Therefore, each position has different categories (grades) with its list of requirements that an employee must match.<br \/>\nLet&#8217;s look at the algorithm for using the \u201crequests for professional development\u201d functional by in large retail network.<br \/>\nThe sales assistant who has worked for three months may apply for a career promotion to \u201c1st category sales assistant\u201d. The request is reviewed by the manager who makes the appropriate decision: approves the request and assigns a development plan for this position (Individual Development Plan in Collaborator) or rejects if the employee does not fit the requirements.<br \/>\nHere is how this is implemented in Collaborator:<br \/>\nThe mentioned sales assistant goes to the Professional development page. All the requests ever submitted by the user (and its\u2019 statuses) are displayed there.<br \/>\nNext, he chooses the position that suits him and submits request:<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2404\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/4-1-1024x316.png\" alt=\"\" width=\"604\" height=\"186\" \/><br \/>\nIn our case, this is the &#8220;1st category sales assistant&#8221;. Having opened the application, the sales assistant studies job description and qualification criteria for obtaining the position. Then he compares his skills with the criteria and decides whether he is suitable for this category. If so, he should file the request for review and wait for the result.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2405\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/5-2.png\" alt=\"\" width=\"649\" height=\"489\" \/><br \/>\nFurther, all depends on Administrator or manager (responsible person is defined by the company). The notification about new request appears in the &#8220;Moderation&#8221; tab.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2406\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/6-1.png\" alt=\"\" width=\"395\" height=\"228\" \/><br \/>\nThe page with a list of submitted requests is displayed there. You can see the request sent by our sales assistant.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2407\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/7-1024x313.png\" alt=\"\" width=\"604\" height=\"185\" \/><br \/>\nAdministrator decides whether the employee meets the criteria. Then he approves the request and assigns the Individual Development Plan (IDP).<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2408\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/8.png\" alt=\"\" width=\"977\" height=\"620\" \/><br \/>\nIf the applicant has met all the criteria of the category or has successfully passed all the tasks according to the IDP, he will be promoted to &#8220;1st category sales assistant&#8221;. His new category will be displayed in the list of his requests.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2409\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/9-1024x212.png\" alt=\"\" width=\"604\" height=\"125\" \/><br \/>\n&nbsp;<br \/>\n<em>We described individual development plans in one of previous digests::<\/em><\/p>\n<ul>\n<li><a href=\"https:\/\/blog.collaborator.biz\/?p=2009&amp;utm_source=blog&amp;utm_medium=digest&amp;utm_campaign=v1_38&amp;lang=en\">Collaborator 1.35.0 \u2014 Employee\u2019s Personal development plan<\/a><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_Service_desk_for_automation_of_business_processes\"><\/span>2. Service desk for automation of business processes<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A new &#8220;Service desk&#8221; button appeared on the user dashboard. This tool allows you to optimize the standard operational elements of your company&#8217;s business process.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2410\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/10.png\" alt=\"\" width=\"561\" height=\"224\" \/><br \/>\nThanks to this functionality, you can configure communication between different service departments and business units: it-service, logistics, supply and sales, marketing, HR, etc.<br \/>\nLet&#8217;s look at sample service request in details:<br \/>\nThe marketing department run out of some stationery materials. Any person from this department can create a request with a list of all the necessary stationeries and assign it to a colleague who is in charge for the supply.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2411\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/11-1024x465.png\" alt=\"\" width=\"604\" height=\"274\" \/><br \/>\nWhen specifying all the items, you need to consider the type and priority of the request. Depending on the importance and urgency, you can set a priority from low to high. You can also select the person responsible for execution (a specific employee or a specific department), depending on the type of the request. Appropriate executors are pulled from the list automatically &#8211; there is no need to select a candidate from the list of all company employees.<br \/>\nIn our case, the request is assigned to an office manager. He will be notified by email, that a new request has been received.<br \/>\nWhen the stationery materials are purchased and delivered to the department, the office manager can leave a comment in the request (for example, &#8220;Instead of gel pens I bought ballpoint ones.&#8221;) And closes it.<br \/>\nIf during execution, it turns out that another employee is responsible for purchasing the stationeries, the office manager can send the request back or redirect it to the person responsible for this type of request. When the request does not imply a specific executor, the request falls into the responsible department, and the head of this department decides which of his subordinates will be in charge for request execution.<br \/>\nThe whole process (the recipient&#8217;s response, his actions and status) can be traced in the My requests tab:<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2412\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/12-1-1024x339.png\" alt=\"\" width=\"604\" height=\"200\" \/><\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2413\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/13-1-1024x235.png\" alt=\"\" width=\"604\" height=\"139\" \/><br \/>\nClosed requests are sent to the archive.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Attaching_files_to_Individual_Plan_tasks\"><\/span>3. Attaching files to Individual Plan tasks<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>We continue to improve the functionality of the Individual Development Plan. Now the user can add files to his task. It can be a report, a presentation, a book or a document for study, an audio file with a lecture, etc. You can attach several file types to a single task. The quantity is unlimited.<br \/>\nList of supported formats:<\/p>\n<table style=\"width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"border: 0px; text-align: center;\"><strong> jpg<\/strong><br \/>\n<strong> png<\/strong><br \/>\n<strong> jpeg<\/strong><br \/>\n<strong> gif<\/strong><br \/>\n<strong> xls<\/strong><br \/>\n<strong> xlsx<\/strong><br \/>\n<strong> odt<\/strong><br \/>\n<strong> doc<\/strong><br \/>\n<strong> docx<\/strong><\/td>\n<td style=\"border: 0px; text-align: center;\"><strong> mp3<\/strong><br \/>\n<strong> zip<\/strong><br \/>\n<strong> rar<\/strong><br \/>\n<strong> 7z<\/strong><br \/>\n<strong> pdf<\/strong><br \/>\n<strong> swf<\/strong><br \/>\n<strong> ppt<\/strong><br \/>\n<strong> pptx<\/strong><br \/>\n<strong> pps<\/strong><br \/>\n<strong> ppsx<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2401\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/1-1024x364.png\" alt=\"\" width=\"604\" height=\"215\" \/><br \/>\n<span style=\"font-weight: 400;\">Adding of file is possible both when creating a task or editing it. <\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Administrators_chat_without_user_confirmation\"><\/span>4. Administrator\u2019s chat without user confirmation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The user must send a request and receive a confirmation to start chatting.<br \/>\nIn the current release, we simplified this rule for Administrator. Now he does not need to send a request &#8211; Administrator can immediately start a dialogue with the user<span style=\"font-weight: 400;\">.<\/span><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2402\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/2-2-1024x261.png\" alt=\"\" width=\"604\" height=\"154\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Displaying_news_text_in_email\"><\/span>5. Displaying news text in email<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>One of the tasks that business sets for HRs and coaches is to\u00a0involve staff in the company\u2019s life and culture. News and company updates, descriptions of various activities, rules, changes, etc. are regularly published at company\u2019s internal corporate and training portals. Such activity helps employees to be aware of what is happening in the company. Unfortunately, even such an unobtrusive format as corporate news does not always find its readers. According to statistics only 40% of employees regularly read corporate news.<br \/>\nHow can you interest and &#8220;push&#8221; users to read the news? A simple and effective solution from the toolkit of internal marketing is implemented in updated Collaborator. Now when the user receives an email newsletter about the news published in the system, he can read the beginning of the article. If he wants, the employee can continue reading right from the message by clicking on the link below the text.<br \/>\nThe first line of news is displayed (first 100 characters).<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2403\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2018\/04\/3-1-1024x212.png\" alt=\"\" width=\"604\" height=\"125\" \/><br \/>\n<em>It is similar to Gallery resources in email notifications:<\/em><\/p>\n<ul>\n<li><em><a href=\"https:\/\/blog.collaborator.biz\/?p=2243&amp;utm_source=blog&amp;utm_medium=digest&amp;utm_campaign=v1_38&amp;lang=en\">Collaborator 1.37.0 &#8211; Collaborator 1.37.0 \u2014 Description of Gallery resource in mailing text received after assigning to notice<\/a><\/em><\/li>\n<\/ul>\n<p><em>If you missed the last digest, you can read it by clicking the link &#8211; <a href=\"https:\/\/blog.collaborator.biz\/?p=2243&amp;lang=en\">Collaborator 1.37.0 \u2014 Canceling of tasks via employee profile, column with assignment type, \u201cfunnel\u201d in report and other update<\/a><\/em><\/p>\n<hr \/>\n<h3 class=\"widget-title\" style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"More_about_Collaborator\"><\/span><a style=\"color: #ffffff; font-weight: bold; font-family: 'Open Sans', sans-serif;\" href=\"http:\/\/collaborator.biz\/ru\" target=\"blank\" rel=\"noopener\"><button style=\"width: 100%; border-radius: 6px;\">More about Collaborator<\/button><\/a><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><i><em>Do you have any suggestions or a bright idea, which can make Collaborator even better? Then write to our Facebook page: <\/em><a href=\"https:\/\/www.facebook.com\/lmscollaborator\/\"><em>https:\/\/www.facebook.com\/lmscollaborator\/<\/em><\/a><em>. And, perhaps, your idea will be realized in the next release<\/em>. <\/i><\/p>\n<p style=\"text-align: right;\"><i><em>Best regards,<br \/>\nCollaborator team<\/em>.<\/i><\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":7180,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[51,89,113,18,14,114,72],"class_list":["post-2359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-elearning","tag-pdp","tag-zayavky","tag-novosty","tag-obuchenye-personala","tag-rasslka","tag-chat"],"_links":{"self":[{"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/posts\/2359","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/comments?post=2359"}],"version-history":[{"count":0,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/posts\/2359\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/media\/7180"}],"wp:attachment":[{"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/media?parent=2359"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/categories?post=2359"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/tags?post=2359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}