{"id":20382,"date":"2026-08-25T11:41:35","date_gmt":"2026-08-25T09:41:35","guid":{"rendered":"https:\/\/collaborator.biz\/?p=20382"},"modified":"2026-08-25T12:30:19","modified_gmt":"2026-08-25T10:30:19","slug":"uapeer-learning-u-diyi-yak-peretvoryty-shhodennyj-dosvid-komandy-na-golovnyj-aktyv-biznesu","status":"publish","type":"post","link":"https:\/\/collaborator.biz\/en\/blog\/uapeer-learning-u-diyi-yak-peretvoryty-shhodennyj-dosvid-komandy-na-golovnyj-aktyv-biznesu\/","title":{"rendered":"Peer learning in action: how to turn a team\u2019s day-to-day experiences into a key business asset"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/collaborator.biz\/en\/blog\/uapeer-learning-u-diyi-yak-peretvoryty-shhodennyj-dosvid-komandy-na-golovnyj-aktyv-biznesu\/#Where_knowledge_is_hidden_and_why_companies_lose_it\" >Where knowledge is hidden and why companies lose it<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/collaborator.biz\/en\/blog\/uapeer-learning-u-diyi-yak-peretvoryty-shhodennyj-dosvid-komandy-na-golovnyj-aktyv-biznesu\/#Peer_learning_a_method_for_scaling_up_development\" >Peer learning: a method for scaling up development<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/collaborator.biz\/en\/blog\/uapeer-learning-u-diyi-yak-peretvoryty-shhodennyj-dosvid-komandy-na-golovnyj-aktyv-biznesu\/#4_steps_to_launch_peer_learning_in_your_company\" >4 steps to launch peer learning in your company<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/collaborator.biz\/en\/blog\/uapeer-learning-u-diyi-yak-peretvoryty-shhodennyj-dosvid-komandy-na-golovnyj-aktyv-biznesu\/#Conclusions\" >Conclusions<\/a><\/li><\/ul><\/nav><\/div>\n<p><span style=\"font-weight: 400;\">Do you ever feel like corporate learning in your company only works as well as your personal resources allow? You\u2019re the one launching new courses. You\u2019re the one responding to requests from department heads. You\u2019re also the one gathering knowledge. As soon as the L&amp;D manager goes on vacation or shifts their focus to other strategic tasks, the team\u2019s learning activities slow down noticeably.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And it seems that\u2019s just the way it should be. After all, who else but L&amp;D is responsible for people\u2019s development? But there\u2019s a hidden pitfall in this model. When the entire process relies on a single team or individual, the system loses its flexibility and may not be able to keep up with the business\u2019s needs. Learning becomes \u201cmanual,\u201d and the pace of the entire company\u2019s development is limited by the time and resources of a single specialist.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The solution is that the most valuable and relevant knowledge already exists within your company. It lies in the experience, daily decisions, and case studies of your employees themselves. The role of L&amp;D is to enable this knowledge to circulate freely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we\u2019ll explore an alternative to the traditional model, where knowledge is often hidden, and how to build a culture of peer learning within a company. Our expert, Oleksandr Shatkivskyi, will also share his own experience and discuss how to motivate experts to share their knowledge.<\/span><!--more--><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Where_knowledge_is_hidden_and_why_companies_lose_it\"><\/span><mark style=\"background: #F58220; color: #fff; padding: 2px 5px;\">Where knowledge is hidden and why companies lose it<\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Every company has informal centers of expertise. It could be a sales manager who knows how to close a deal with the most challenging client; a senior support specialist who can solve an unusual problem in five minutes; or a manager who has developed an effective onboarding process for new hires on their team.<\/span><\/p>\n<p><b>How does this exchange usually happen?<\/b><span style=\"font-weight: 400;\"> Colleagues go directly to these people. Knowledge is shared on a one-on-one basis: in personal messages, during private phone calls, or over coffee breaks. It would seem that the process is working. But from the perspective of systematic learning, several critical problems arise here:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expertise isn\u2019t scalable. An internal expert is forced to spend their work time answering the same questions over and over again to different colleagues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Knowledge is easily lost. When a key specialist changes roles or leaves the company, all of their unique experience remains only in their head and in private correspondence that no one will ever find.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L&amp;D can\u2019t digitize everything. Even the strongest L&amp;D team physically can\u2019t know all the technical, specific, or operational nuances of every role well enough to package them into traditional courses.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As a result, the company pays the price every day for its employees\u2019 repeated mistakes and has to \u201creinvent the wheel\u201d all over again, even though ready-made solutions already exist within the team.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Peer_learning_a_method_for_scaling_up_development\"><\/span><mark style=\"background: #F58220; color: #fff; padding: 2px 5px;\">Peer learning: a method for scaling up development<\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If we set aside complex academic terminology, peer learning is an approach in which employees learn from the real-life, day-to-day experiences of their colleagues.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The L&amp;D team no longer needs to create cumbersome courses for every specific business request. For example, a newcomer to the sales department can simply watch a 10-minute video breakdown of a successful deal by a top salesperson. It\u2019s quick, targeted, and 100% tailored to your company\u2019s reality.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How does this change the role of L&amp;D? You shed the burden of being the \u201csole content creator\u201d and become an architect of the learning environment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this model, the L&amp;D specialist focuses on strategic facilitation: they engage internal experts with key expertise, help them highlight valuable insights for the entire company, and offer simple formats for rapid knowledge sharing without a complex methodological burden. At the same time, L&amp;D builds a user-friendly infrastructure where any information can be easily recorded, instantly found, and immediately applied on the job. You create transparent ground rules and a user-friendly ecosystem. As a result, knowledge sharing becomes a natural part of the corporate culture, and the L&amp;D department frees up time for large-scale strategic projects.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_steps_to_launch_peer_learning_in_your_company\"><\/span><mark style=\"background: #F58220; color: #fff; padding: 2px 5px;\">4 steps to launch peer learning in your company<br \/>\n<\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To ensure that knowledge sharing doesn&#8217;t turn into uncontrolled chaos but actually works without your constant intervention, it&#8217;s worth setting it up systematically.<\/span><\/p>\n<p><em><b>Step 1. Identify the individuals with key expertise<\/b><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Talk to department heads or conduct a brief survey within teams: Who do new hires turn to most often for advice? Who regularly comes up with creative solutions? Invite these people to become in-house experts. For many, this is a great way to gain recognition and develop their soft skills.<\/span><\/p>\n<p><em><b>Step 2. Offer the simplest possible formats<\/b><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Don&#8217;t expect practitioners to develop complex courses with quizzes. After all, they don&#8217;t have time for that. Rely on user-generated content:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A 10-minute interview with answers to frequently asked questions;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a short screencast (screen recording) demonstrating how to use a specific service or spreadsheet;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a checklist or step-by-step guide for a typical work situation.<\/span><\/li>\n<\/ul>\n<p><em><b>Step 3. Centralize and organize your materials<\/b><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Even the most valuable content is wasted if it gets lost in messenger chats or private folders on personal drives. To create effective peer learning, you need a single, convenient hub for knowledge.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">LMS Collaborator features a <a href=\"https:\/\/collaborator.biz\/en\/blog\/knowledgebase-why-does-business-need-and-how-to-use-it-effectively\/\" target=\"_blank\" rel=\"noopener\">Knowledge Base<\/a> designed for this purpose. It is a comprehensive environment for organizing all corporate expertise: content can be easily grouped by category, tagged, configured with flexible access rights for different departments or roles, and quickly updated.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, with the release of the <\/span><a href=\"https:\/\/collaborator.biz\/en\/blog\/lmscollaborator-v3-0-0-utm_sourcelmscollaboratorutm_mediumwebsiteutm_campaigndigestesp300\/\" target=\"_blank\" rel=\"noopener\"><b>LMS Collaborator 3.0<\/b><\/a><span style=\"font-weight: 400;\"> update, <\/span><a href=\"https:\/\/collaborator.biz\/en\/blog\/ai-in-lms-collaborator-tests-smart-search-editor\/\" target=\"_blank\" rel=\"noopener\"><b>AI features<\/b><\/a><span style=\"font-weight: 400;\"> \u2014 including smart search \u2014 have been added to the platform. It helps you find materials in the Knowledge Base not by exact word matches, but based on the meaning of your query. Thanks to semantic analysis, the system understands the context and meaning of a phrase, even if you made a mistake in your wording or can\u2019t remember the exact title of the document.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-20391\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/1_angl-1.png\" alt=\"\" width=\"750\" height=\"656\" srcset=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/1_angl-1.png 1754w, https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/1_angl-1-300x262.png 300w, https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/1_angl-1-1024x896.png 1024w, https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/1_angl-1-768x672.png 768w, https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/1_angl-1-1536x1343.png 1536w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<p><em><b>Step 4. Incorporate this knowledge into your daily work<\/b><\/em><\/p>\n<p><span style=\"font-weight: 400;\">For the materials you save to be of real benefit to your business, you should link them to practical tasks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Integrate these materials from the Knowledge Base directly into onboarding <a href=\"https:\/\/collaborator.biz\/en\/blog\/effective-onboarding-without-routine-through-learningpaths\/\" target=\"_blank\" rel=\"noopener\">pathways<\/a> for new hires, or use them to create regular learning assignments in the LMS. Thanks to this automation, new hires have access to their colleagues\u2019 proven expertise from day one, and internal experts no longer have to spend their time giving repetitive verbal explanations.<\/span><\/p>\n<h3><em><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-20387 size-thumbnail alignleft\" src=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/image-25-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/image-25-150x150.png 150w, https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/image-25-300x300.png 300w, https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/image-25-1024x1024.png 1024w, https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/image-25-768x768.png 768w, https:\/\/collaborator.biz\/wp-content\/uploads\/2026\/08\/image-25.png 1125w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/strong><\/em><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<p><em><strong>OLEKSANDR Shatkivskyi \u2013 E-Learning Director at SoftServe Inc<\/strong><\/em><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div style=\"background: #FFF8F1; border-radius: 20px; padding: 40px; margin: 40px 0; position: relative;\">\n<div style=\"position: absolute; top: 18px; left: 25px; font-size: 90px; color: #ffd8a8; font-family: Georgia, serif; line-height: 1;\"><em><strong>\u201c<\/strong><\/em><\/div>\n<div style=\"font-size: 15px; line-height: 1.7; color: #333; padding-top: 30px;\"><em><strong>How can you motivate in-house experts to share their knowledge and create content when they\u2019re always short on time and have their own KPIs?<\/strong><\/em><\/div>\n<div style=\"font-size: 15px; line-height: 1.7; color: #333; padding-top: 30px;\">In my opinion, the key to motivating in-house experts is not to overload them, but to create an environment in which knowledge sharing becomes a natural part of their professional role.We saw this firsthand. From the very beginning of the department, at the height of the IT boom, we scaled up as an *in-house educational digital content production team*: from 4 people at the start to 12 specialists in 2020. At that time, we were even able to plan for further growth, as we provided the business with professional e-learning development services: well-crafted and balanced training courses, enhanced with highly effective media formats and tailored to specific business goals.<\/div>\n<div style=\"font-size: 15px; line-height: 1.7; color: #333; padding-top: 30px;\">\n<p><span style=\"font-weight: 400;\">But it gradually became clear that the professional production model has its limitations. At one of the international conferences, we heard Facebook share that 9 out of 10 videos are created not by professional studios, but by ordinary users. And it is precisely this lively, authentic, and not always perfectly polished way of conveying information that, in many cases, works even better.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We were inspired by this concept and implemented it within the company in the form of UGC (User-Generated Content). Instead of bringing in an expert for every stage of the production process, we began providing them with recommendations on how to create short, effective videos, audio podcasts, informative presentations, a library of infographics, templates, and tools for creating content independently using corporate resources.<\/span><span style=\"font-weight: 400;\">This became particularly important when we realized that, even with an optimistic budget, a professional e-learning team would physically be unable to handle all content creation requests across all business areas to a high standard. UGC allowed us to scale our expertise without proportionally increasing the size of the production team. And this is especially relevant given the combination of budget constraints and simultaneous global growth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the same time, for several years now, we\u2019ve been seeing another significant step in this direction: AI self-services. An expert can independently create a video, individual training material, or even an entire course, experiment with formats, and quickly and iteratively improve the content. We wholeheartedly welcome such self-service approaches: experts gain more freedom and control over their own knowledge, while the professional e-learning team remains sharply focused on complex development projects as before.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why today I\u2019d like to talk about expert motivation in the context of building the right ecosystem for collaboration: a professional team is responsible for complex, strategic, and high-value educational solutions, while self-service and AI tools enable experts to share their knowledge quickly and independently.<\/span><span style=\"font-weight: 400;\">In this model, an expert does not become just another \u201ccontent creator.\u201d They remain an expert who is provided with a simple way to share their expertise. And the educational team scales not the number of courses produced, but the impact of learning on the business.<\/span><\/p>\n<\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Conclusions\"><\/span><mark style=\"background: #F58220; color: #fff; padding: 2px 5px;\">Conclusions<\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The maturity of a corporate learning system is measured by whether employees continue to develop and share their experiences when the L&amp;D manager goes on vacation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Peer learning is a method for turning a team\u2019s experience into a key business asset. When knowledge flows freely among colleagues, the company becomes more flexible, new hires adapt more quickly, and the L&amp;D department can finally focus on the strategic development of its people.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All you need to get started is to provide this culture with a user-friendly digital environment where information chaos is transformed into a structured and accessible knowledge base.<\/span><\/p>\n<div class=\"try-block\" style=\"width: 100% max-width: 750px;\">\n<div class=\"container-fluid\">\n<div class=\"try-container d-lg-flex align-items-center\">\n<div class=\"try-info\" style=\"width: 100%; padding: 30px;\">\n<div class=\"anons\">\n<p><span style=\"font-weight: 400;\">If you want to build such an ecosystem in your company, submit a request for access to the LMS Collaborator trial portal. We\u2019ll grant you access and show you how to organize your knowledge base, enable AI search, and launch knowledge sharing without unnecessary red tape.<\/span><\/p>\n<\/div>\n<div class=\"anons\"><strong><em><a class=\"button white d-flex align-items-center justify-content-center call-request-form\" href=\"#\" data-toggle=\"modal\" data-target=\"#trial\">Try LMS Collaborator<\/a><\/em><\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in UA.\u0427\u0438 \u0437\u043d\u0430\u0439\u043e\u043c\u0435 \u0432\u0430\u043c \u0432\u0456\u0434\u0447\u0443\u0442\u0442\u044f, \u0449\u043e \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u0435 \u043d\u0430\u0432\u0447\u0430\u043d\u043d\u044f \u0443 \u0432\u0430\u0448\u0456\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457 \u043f\u0440\u0430\u0446\u044e\u0454 \u0440\u0456\u0432\u043d\u043e \u043d\u0430\u0441\u0442\u0456\u043b\u044c\u043a\u0438, \u043d\u0430\u0441\u043a\u0456\u043b\u044c\u043a\u0438&#8230;<\/p>\n","protected":false},"author":8,"featured_media":20383,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[473,12,282,661,51],"class_list":["post-20382","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-ai","tag-collaborator","tag-lmscollaborator","tag-peer-learning","tag-elearning"],"_links":{"self":[{"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/posts\/20382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/comments?post=20382"}],"version-history":[{"count":16,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/posts\/20382\/revisions"}],"predecessor-version":[{"id":20403,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/posts\/20382\/revisions\/20403"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/media\/20383"}],"wp:attachment":[{"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/media?parent=20382"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/categories?post=20382"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/collaborator.biz\/en\/wp-json\/wp\/v2\/tags?post=20382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}